How does it work?

If your VBar needs to be checked or repaired, please send an online service request before shipping the item to Mikado. Usually our support contacts you either by e-mail or in a forum after some previous checks.

Please do as follows:

You can log in to this site with your login name from the online shop at www.mikado-heli.de. Not registered yet? Please register first at our online shop at www.mikado-heli.de. Then log in to this site with the login name you have just created. You can find the box for logging in on our home page www.vstabi.info in the upper right corner.

A new menue item "My V-Devices" will appear.

  • In "Adminsitration/My VBars" you can see your registered VBars. Click the icon below "Service" to create a service request for any of these devices.
  • Using "Service/Service Form" you can create a service request for a device that has not been registered to your name yet. If you can no longer read the serial number from the device, send a short e-mail with your name/MikadoID to vstabi@mikado-heli.de and we will give you a special number for your request.
  • please read the instructions carefully.
  • fill the form (all fields required).
  • if discussed in a forum, add the link (open our forum in a new window).
  • befor sending the form, attach needed files like e-mails (preferably as PDF-files), images, event log, setup files.

More information on the above can be found here. Please see our info on cost that can arise here.

After we receive your data, our server will send a confirmation e-mail with the report and detailed shipping instructions. A second e-mail will follow when our technician starts with the work on your VBar. This is followed by another e-mail with a service report after finishing the work short before shipping the unit back to you.

Communication concerning your service requests can be found under "Mailbox". You will be notified by E-Mail if our staff wants to contact you.

Our service will inform you about further costs, e. g. for spare parts or replacements at a special price via e-mail.